The success of a company is largely influenced by the quality of its communication processes. Keeping communication levels high may not be easy, but it is a challenge worth taking nonetheless. While a hosted unified communications service is often indispensable, the team’s day-to-day routine is still the main factor that drives results.
The following are tips to help you make the most of your current communication processes, as well as keep them in line with your goals:
Treat emails seriously.
Emails may not be your daily priority, but you need to treat them like you would any written business letter. Keep your reply professional, direct and polite, your facts checked and the document proofread.
Keep an archive of all important communications.
Replying to messages is tough when you don’t have previous communications to can refer to. All messages and emails must be organized in dedicated folders, and a consistent format must be used by the whole workforce so that everyone has easy access. Everything is made even easier by a well-chosen hosted unified communications service.
All essential tools available must be utilized.
Investing in the best tools and channels for communication is pointless if your workers don’t use them right. Even the best hosted unified communications service is nothing if users aren’t aware of what’s involved. Training should be provided to everyone so that the system can be maximized for the company’s benefit.
Teach your employees about good customer service.
It’s important to ensure that your teams are dealing with customers the right way – attentively and politely. Keep in mind that they are your company’s frontliners, which means they represent you with every word they say. They can get upset or angry with offensive customers, but that is not a reason not to act professionally.
Be honest to customers about callbacks.
When employees promise customers that they would call back, make sure they follow through ASAP. Otherwise, you could end up with lost revenues, considering how stiff competition has become in most industries.
With a hosted unified communications service, it’s so much easier to monitor and fulfill callback promises on time.
Personalize your communications.
One problem with huge corporations is that personalizing communications can be a feat. They have to deal with piles every single day, and the common solution is implementing an automated system. With a hosted unified communications service, it becomes easier to personalize your replies so that your customers can feel that they are special and valuable to you. As a result, your customer relations improve and you receive less complaints over time.