Customer Service 101: The Basics
In any form of business, great or small, customer service always play a very important role as that can be considered as the lifeblood of a business.
There are many different ways and mediums in which customer service is delivered, it can be via a phone conversation, actual and face to face interaction, or any form as to which you are facing a customer.
At the same time, there are different strategies in providing excellent customer service, and there had been more courses and training given to many employees to sharpen their customer service to ensure that the business fore liners can give the good first impression to the customers. It is nonetheless, important that these basics of customer service will be properly understood so that you will have a better understanding about its use and functionality in the business.
It can be said that customer service can have plenty of means to be expressed but the most essential one among these is expressed through respect to the customers, as this can give the customer the feeling that their opinion, needs, requests, and presence is acknowledged, appreciated and valued no matter who they are and how small their need is.
The ability to understand the customer is also a good form of customer service, as that will determine that you are looking through the demands of the customer and knowing what to do gives the perception that you can perceive their thoughts. Always lend an ear to your customers, listen to them, do not interrupt them and if you do be polite at all times, when they vent outlet them, this is where the customers will know that they are heard and acknowledged.
Customers can feel how they are being treated by looking at you or sensing the tone of your voice, therefore make sure that either in good or bad conversation always maintain politeness in the way you respond, maintaining proper posture and neutral expression, as this will tell them that you are a controlled person and you are not swayed, thus will they also show respect to you.
Showing commitment to your service is a great deal in customer service, as this will let the customer assess you in the way you deliver the service, the manner you keep your promises and commitments, and even how you go beyond the regular just to ensure their needs are looked after, this can and will always give customer satisfaction at its best. The ability and tools, and resources to learn better and excellent customer service are endless, and when you do have all these you can be assured that you will get a positive feedback from customers, all the way.
Bear in mind that good customer service will invite customers to patronize you, but bad customer service will drive them away from you.